By accessing or using LeadProof (“the Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
LeadProof is an AI-powered call quality auditing platform designed for insurance agencies. The Service provides:
Access to LeadProof is granted per organization. The account administrator is responsible for managing user access within their organization. You are responsible for maintaining the confidentiality of your credentials and all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in abusive usage, or attempt to circumvent access controls.
LeadProof uses AI models for transcription and quality scoring. These outputs are provided for informational and coaching purposes only.
Important: AI scores and transcriptions may contain errors. They should not be used as the sole basis for disciplinary actions, compensation decisions, or legal proceedings without human review. LeadProof is a tool to assist human judgment, not replace it.
We do not guarantee specific accuracy rates for transcription or scoring, as performance varies based on audio quality, accents, background noise, and other factors.
LeadProof is currently offered in early access. Pricing tiers and payment processing will be introduced in a future update. When payment is enabled, all fees will be stated in USD and billed through our designated payment processor.
We will notify all active users at least 30 days before any paid plans take effect. Your continued use after that notice constitutes acceptance of the applicable pricing terms.
Your data belongs to you. You retain full ownership of all call recordings, transcriptions, scores, and any other data you upload or generate through the Service. LeadProof does not claim any ownership rights over your content.
By using the Service, you grant LeadProof a limited, non-exclusive license to process your content solely to provide the Service to you. This license ends when your account is terminated and your data is deleted.
You may request a full export of your data at any time by contacting privacy@leadproof.app.
LeadProof and its original content, features, functionality, branding, and documentation are owned by LeadProof and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of our Service without written permission.
To the maximum extent permitted by law, LeadProof shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.
Our total liability for any claim arising from these Terms shall not exceed the amount you paid to LeadProof in the 12 months preceding the claim, or $100 USD if no payments have been made.
You agree to indemnify and hold harmless LeadProof from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) call recordings uploaded without proper consent from all recorded parties.
We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Supabase, Vercel, Deepgram, OpenAI), or unforeseen issues may cause temporary downtime. We will communicate planned maintenance in advance when possible. LeadProof does not offer a formal Service Level Agreement (SLA) at this time.
Either party may terminate the agreement at any time. Upon termination, your access to the Service will cease and your data will be deleted within 30 days, per our Privacy Policy. Sections 4, 5, 7, 8, 9, 10, and 14 survive termination.
We may update these Terms as the Service evolves. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of LeadProof after the effective date constitutes acceptance.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Delaware.
Questions about these Terms? Email legal@leadproof.app.