Your calls train your team. Never our models.
Your client recordings and transcripts are never used to train models — ours or any vendor's — and never sold or monetized as data. This is contractual, not a settings toggle. A DPA is available on request.
Four steps, every one under no-training terms.
AI providers in the production chain are Anthropic and OpenAI, both under enterprise no-training API terms. The sub-processor list below is the exhaustive source.
Encrypted ingestion
Calls arrive via Zoom OAuth, a signed partner API, or direct upload — encrypted in transit.
Stored in the US
Recordings and transcripts live in the United States (Supabase on AWS, us-west-2), encrypted at rest and isolated per organization.
Transcribed & audited
Vetted processors under enterprise no-training terms: Deepgram for transcription, Anthropic and OpenAI for the audit.
Delivered to your team
Results reach the right roles. Magic-link reports are read-only and expire in 7 days.
Who touches your data, and where.
Each provider processes only the minimum required for its function. We update this page before adding a processor.
The complete sub-processor list is maintained in our Privacy Policy.
Isolation enforced at the database, not the UI.
- Organization-scoped row-level security — no cross-tenant access, enforced at the database, not just the UI.
- Role-based dashboards: admins, supervisors, and agents each see only what their role permits.
- Caller-identity sanitization for managed engagements — voices are separated without exposing PII.
- Audit log on every administrative action.
- Magic-link reports are read-only and expire after 7 days.
You keep what your plan keeps — and you can delete anytime.
Deletion on request, always. Life-insurance workflows involve PII, not PHI; if your use case touches health data, talk to us first.
90 days
13 months
2 years
10 years
Custom